Return and Refund Policy

We strive to ensure your complete satisfaction with every purchase. Please review our policy carefully to understand the conditions under which returns, refunds, or replacements are processed.

A complete, uninterrupted video of the packet being opened is MANDATORY for all claims of damage, incorrect item delivery, or missing parts.

• The video must start before the outer packaging is opened and clearly show the shipping label and the intact seal.
• The video must be a single, continuous shot without any cuts, pauses, or edits.
• The entire product must be clearly visible and extracted from the packaging within the video.
• Claims filed without a valid, continuous unboxing video will be rejected.

1. Time Limit: All requests for a return, refund, or replacement must be initiated within 5 calendar days of the delivery date shown on the shipping carrier's tracking information. Requests received after this 5-day period will not be accepted.
2. Product Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags, accessories, and protective seals intact.
3. Proof of Purchase: A valid order number or proof of purchase is required.

A full refund will only be processed under the following circumstances, provided the mandatory unboxing video is submitted:

• The item received is physically damaged upon arrival (not during use).
• The incorrect item or a completely wrong size was shipped to you.
• The item is incomplete or has missing parts according to the product listing.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.

We do not offer refunds for issues related to poor or incorrect fitting.

In the event you receive the correct item but find that it does not fit as expected (e.g., it is too tight or too loose):

1. You must initiate a replacement request within the 5-day limit.
2. We will offer a one-time replacement for the same product in a different size, subject to availability.
3. If the requested size is unavailable, we will offer a credit note (store credit) valid for [Number] months. No monetary refund will be issued.
4. The customer is responsible for shipping the original product back to us in unused condition. We may cover the shipping cost of the replacement item sent back to the customer.

To initiate a claim, please whatsapp at 7001512414 with the following information:

1. Order Number
2. Reason for the claim (Damage, Incorrect Item, or Fitting Issue)
3. The complete, continuous Unboxing Video (via a link or attachment)